FAQs

Household garbage

The General Waste Chute is in the Rubbish Room on each level (except the Basement and Rooftop Levels), which is located to the right of the lifts.

Garbage bags must be no wider than the chute entrance or longer than 60cm; if this is not done, it may block the chute.  They must also be small, sealed and strong.  It can be a long way down to the Rubbish Room on the Basement Level and weak bags can break, creating a mess and causing a health risk to those who deal with the rubbish.

Recyclables

The Recycling Chute is in the same Rubbish Room as the General Waste Chute.

All recyclable packaging must be broken down or flattened so that it is no wider than the chute entrance or longer than 60cm.  If this is not done, it may block the chute.

Items that can be recycled are displayed above the chute, and include:

• Paper magazines and cardboard
• Aluminium and steel cans
• All hard plastic containers
• Glass bottles and jars
• Milk and juice cartons

Do not place recyclables in plastic bags, and please clean items before depositing them down the Recycling Chute.

All other items, including batteries, plastic bags, ceramics, light globes are not recyclable and must be put down the General Waste Chute.

DO NOT PUT THESE ITEMS DOWN THE CHUTE: any item wider than the chute opening or longer than 60cm; umbrellas; bedding; coat hangers; brooms, mops or anything with a long handle; large plastic wrappings from furniture; white goods; any sharp objects; cigarettes or ashes; unwrapped vacuum dust; syringes; car parts; small quantities of soil; or short lengths of timber.

These need to be placed directly in a garbage bin in the Bin Room (with a red lid), otherwise they might damage or block the chute.

THESE ITEMS NEED TO BE TAKEN TO THE TIP: hot liquids; oil, paint, solvents or chemicals; corrosive or flammable items; pieces of timber longer than 1 meter; bricks or other building materials; or more than 20kg of soil.  The tip is at 43 Weir Street, Malvern and is operated by the City of Stonnington.

Removalist Waste & Large Packaging

Your removalist should take any waste and packaging generated during a moving in.

Large packaging items, such as those for new furniture and fittings, should be taken directly to the Bin Room on the Basement Level, to the right of the lifts.

Hard Waste

Hard waste collection from the Bin Room on the Basement Level is organised from time-to-time by the Owners Corporation.  This is for only small items. 

If you have large items of hard waste, such as furniture, mattresses, electric appliances, whitegoods, Christmas trees, polystyrene, etc., you should arrange for these to be taken to the tip operated by the City of Stonnington at 43 Weir Street, Malvern.

Hard waste or any form of rubbish cannot be left in any common area, such as entry or lift lobbies, corridors, car parks, etc., or on the nature strip in front of Hedgeley.

If you are locked out of your apartment, you may want to call the locksmith who is responsible for the locks in the building:

Wynns Locksmiths – Preston
Phone: 9495 1122

PLEASE SAVE THIS NUMBER IN YOUR PHONE FOR FUTURE REFERENCE.

The callout cost can range from $150.00 to $300.00, depending on the time of day, day of week, etc.  This will be your cost and will be payable when organising the callout.

Proof of residence/identity will be required for security purposes.  The locksmith is required to forward details/id photos of the person who made the request to the Building Manager.

Please ensure you avoid being locked out of your apartment by always taking keys with you when going anywhere, such as to the bin chute or elsewhere in the building.  If you are locked out, please do not disturb other residents in their apartments as, apart from this being a nuisance, it can pose safety and security issues.

It is a firm requirement that residents, prior to making any arrangements, must book all move ins and move outs (which includes deliveries of large items) with the Building Manager and have their booking confirmed by the Building Manager.

Residents can book a move using the online form here.

Moves are permitted: Monday – Friday, between 8:30 am and 4.:30 pm

Note: Moves are not permitted on Saturdays, Sundays or public holidays.

Moves cannot occur if the Building Manager has not confirmed your booking.  In order to avoid a conflict with another move, it is advisable that you book at least 3 days in advance.

All moves and deliveries must enter the building via the carpark on the Courtyard Level.

If a removalist or delivery arrives early, goods may, at the discretion of the Building Manager, be able to be unloaded into the Courtyard Level carpark.

Residents should note that they will be held liable and charged for repairs if their chosen removalist or delivery company causes any damage to the common property, and refuses to accept responsibility.

If a fob or remote fails, it will need to be replaced at the resident’s cost.  Owners or managing agents can start the process of obtaining new fobs or remotes by contacting:

• Building Manager on 0475 000 115 or via email at or
• Engine Property Group on 1800 engine (1800 364 463) or (03) 9088 8457

or, you can do this online using the Engine Property Group Key & Device Order Form.

Note: If you are a tenant, you will need to contact your Managing Agent for a replacement.

Visitors must use the intercom keypad at the front entrance to gain entry.  The video intercom permits visitors to communicate and be viewed by the resident who can talk to them by pressing the ‘talking face’ button.

The visitor will need to enter the apartment number:

• Residents on Levels 1, 2, 3 and 4 can be called by entering their apartment number.
• Residents of the Entry (or Ground) or Courtyard Levels need to be aware that guests and delivery drivers might find it confusing when they try to call you via the intercom as they cannot enter ‘G’ or ‘C’.
  
  When those residents expect a visitor, it is recommended that they tell their visitor that the apartment number can be located on the intercom by using the up and down arrows and not the keypad.  Similarly, when ordering goods to be delivered, they should consider adding an address line with something like “Use up and down arrows on intercom to locate [insert the apartment number]”.
• Upon verification, the resident allows access to the visitor by pressing the 'key' button on the intercom in the apartment, which will open the door into the entry lobby and allow lift access to the apartment’s level.
• Visitors must promptly enter the lift and press the button for level they wish to visit.  The only level the visitor can access will be that of the resident’s apartment.
• When a visitor wishes to exit, they must press the lift button marked “E” and the lift will go to the Entry Level where they can exit through the foyer doors, activating the sensor button beside the second sliding door to outside.

Residents must not allow any unauthorised visitors to access the building.

Visitor parking

There is limited visitor parking, which is in the Courtyard Level carpark. 

If a visitor wishes to access the carpark, they need to follow the process above to contact the resident, but use the intercom on the lefthand side of the driveway.  When entry is authorised by the resident, the sliding door to the Courtyard Level carpark will open, allowing the visitor to access the visitors’ parking spaces.  These are clearly marked.

Only visitors vehicles displaying a valid “Accessibility Parking Permit” can use the designated car space.  This must not be used by residents.

Note: visitors must exit visitors’ car spaces within 24 hours of entry and not return within 24 hours.

An Owners Corporation (formerly Body Corporate) manages the common property of a residential, commercial, retail, industrial or mixed use property development. You are likely to be a member of an Owners Corporation if you own a flat, apartment or unit. The Owners Corporations Act 2006 sets out the laws, duties and powers of owners corporations.

An Owners Corporation is responsible for carrying out the functions and duties of the Owners Corporation Act 2006 including the following;

• Manage and administer the common property
• Repair and maintain the common property, fixtures and services
• Maintain the required insurance
• Raise fees from the lot owners to meet financial obligations
• Prepare financial statements and keep financial records